Frequently Asked Questions (FAQ)
General Questions
What services do you offer?
We provide residential and commercial cleaning, including standard cleaning, deep cleaning, move-in/move-out cleaning, and post-construction cleanup.
What areas do you serve?
We currently serve Portland Metro Area and surrounding communities. Contact us to confirm if we cover your location!
Are your cleaning products really non-toxic?
Yes! We use eco-friendly, non-toxic cleaning products that are safe for children, pets, and the environment—without compromising on cleanliness.
Do I need to be home during the cleaning?
No, you don’t have to be home! Many of our clients provide entry instructions, and we’ll ensure everything is locked up and secured before leaving.
Do you bring your own cleaning supplies?
Yes! Our team arrives fully equipped with all the necessary supplies and tools. If you have special product preferences, let us know!
Scheduling & Pricing
How do I book a cleaning?
You can call, text, or fill out our online booking form to schedule a cleaning. We recommend booking in advance to secure your preferred time slot.
Do you offer one-time or recurring cleaning services?
Both! We provide one-time cleanings as well as weekly, bi-weekly, and monthly plans to keep your space consistently fresh.
How much does cleaning cost?
Pricing depends on the size of your space, the type of cleaning required, and any add-ons you choose. You can request a free estimate on our Get an Estimate page.
Do you offer discounts?
Yes! We offer discounts for recurring clients, referrals, and special promotions. Contact us to learn more about current offers.
Cleaning Process & Policies
What should I do before the cleaners arrive?
To help us clean efficiently, we recommend picking up any loose items, securing valuables, and notifying us of any special requests.
How long does a cleaning session take?
Cleaning times vary based on the size and condition of your space. A standard home cleaning typically takes 2-4 hours.
What if I need to reschedule or cancel?
We understand that plans change! Please notify us at least 24 hours in advance for cancellations or rescheduling to avoid a cancellation fee.
What if I’m not satisfied with the cleaning?
Your satisfaction is our priority! If you’re not happy, let us know within 48 hours, and we’ll come back to fix it—free of charge.
Special Services & Safety
Do you offer move-in/move-out cleaning?
Yes! Our move-in/move-out cleaning is designed to leave your space spotless for new occupants or landlords.
Can I request specific cleaning tasks?
Absolutely! We offer customizable cleaning plans to meet your unique needs. Just let us know what you’d like us to focus on.
Are your cleaners insured and background-checked?
Yes! All our cleaners are thoroughly vetted, trained, and insured for your peace of mind.